Major Achievements of TGMF

Ensuring Return of Commission & Security Deposit Dues

by RamInfo, HCL, CMS, and Sreeven

During the transition of MeeSeva franchise centers from private SCAs to Telangana State Technology Services (TSTS), TGMF played a critical role in protecting the financial interests of franchisees.

The Federation successfully compelled private SCAs such as RamInfo, HCL, Sreeven, and CMS to clear long-pending commission payments and refund security deposits to franchise owners.

With the active support of Sri G.T. Venkateshwar Rao, Commissioner of ESD (MeeSeva), this intervention provided substantial financial relief and restored confidence among franchisees during the takeover process.

Resolution of Name & Address Change Issues

During 2016 TSTS Takeover Process

During the 2016 transition from private SCAs to TSTS, several franchisees faced objections related to ownership transfers and address modifications.

TGMF intervened and successfully advocated for a one-time settlement mechanism allowing affected centers to continue operations despite discrepancies.

The Federation also pushed for a long-term policy framework permitting ownership transfers and address modifications under special circumstances, safeguarding franchisee investments and operational continuity.

Increase in Franchisee Commissions & Scanning Charges

First Revision Since 2011

Following persistent representations made by TGMF to the Government of Telangana, MeeSeva franchise commissions were revised for the first time since the inception of the platform.

The Government also approved an additional scanning charge of ₹2 per page beyond the initial five pages, providing much-needed support to franchisees in meeting the operational expenses associated with document-intensive services.

TGMF continued to actively pursue a fair and sustainable commission structure that adequately reflects the actual operational costs involved in running MeeSeva centers.

Relief Through Reduced Security Deposit and AMC Waiver

For Franchise Appointment & Renewals

Following the appointment of TGTS as the new SCA, MeeSeva franchisees were subjected to increased Security Deposits and Annual Maintenance Charges (AMC).

In response, TGMF submitted formal representations to the Government seeking a reduction in these financial obligations. Intially the Security Deposit & AMC was subsequently reduced. Through sustained efforts and continuous follow-up, AMC charges for renewals were completely waived.

This development provided substantial financial relief to franchisees by reducing recurring operational expenses and strengthening the overall sustainability of MeeSeva centers across the network.

Physical Copy Submission Issue

Protection of Digital Processing from Illegal Physical Submission Demands by Tahsildars / MROs

Despite the principles of e-Governance and the provisions of ESD Rules encouraging digital processing, several Tahsildars continued to insist on the physical submission of MeeSeva applications.

This practice resulted in avoidable delays, additional financial burden, and inconvenience to both franchisees and citizens.

In response, TGMF approached the Hon’ble High Court of Telangana and obtained favorable orders directing the authorities to discontinue the insistence on physical copies, thereby safeguarding digital governance practices and enhancing the efficiency of service delivery.

₹5 Lakhs Financial Support Scheme

For Family Members of Deceased Franchisees

TGMF consistently brought attention to the financial vulnerability faced by MeeSeva franchisees and advocated for the establishment of a Welfare Board to provide insurance and social security support.

In response to these representations, the Government of Telangana approved financial assistance of ₹5 lakhs to the nominees or family members of deceased franchisees.

This initiative acknowledged the vital public service rendered by MeeSeva franchisees and marked a significant step toward strengthening franchisee welfare and social security measures.

Regulation of New MeeSeva Centers

Amendments to ESD Rules

With increasing online accessibility of government services, MeeSeva centers experienced declining footfall and reduced revenue generation.

TGMF urged the government to regulate sanctioning of new centers and revise population and distance criteria to ensure the sustainability of existing franchises.

Due to the persistent efforts of TGMF and the support of Commissioner Sri T Ravi Kiran, IFS, amendments to ESD Rules were initiated to better regulate new center approvals.

Addition of New Services to MeeSeva Platform

Improving Income & Citizen Accessibility

TGMF consistently advocated for the integration of additional government services into the MeeSeva platform to improve franchisee income opportunities and enhance citizen convenience.

Several educational, revenue, forest, and welfare-related services were successfully introduced through these efforts.

• BR Ambedkar Open University Services
• Osmania University Fee Services
• Anywhere Certificate Print Service
• Revenue Department Reissuance Services
• Forest Department Licensing Services

TGMF continues to push for integration of additional services from all government departments under amended ESD Rules.